# Service agreement

At eztalks, there is no downtime and the servers are up and running 24x7. We aim to provide our users with the best experience and continuously improve our services to provide you with the best.

### 1. Scope of service

eztalks offers SMS/MMS sending and receiving services to its users. Here is a brief description of these services:

#### Incoming SMS/MMS service:

eztalks assigns you your own phone number which you can share with anyone to receive SMS/MMS. When someone sends you any SMS/MMS on this phone number, it is immediately sent to your eztalks dashboard as well as your email inbox.

Through your email inbox, you can view the messages, or reply it directly to the senders.

#### Outgoing SMS/MMS service:

Outbound SMS/MMS service provides you with a platform to send SMS/MMS to any mobile number all across the world. The messages can be sent through eztalks online dashboard, or from the email client that you use.

Once a message is sent, eztalks sends you a delivery report in your email inbox. The delivery report confirms whether the messages were delivered successfully or not. You can also check the reports through eztalks online dashboard.

### 2. Instant activation of free phone numbers

Once the signup process is complete, you will get all shared free phone numbers located in different countries in eztalks platform. You can use these free numbers to send 3 messages total (for evaluation) and check all received messages of these free numbers.

### 3. Payment

You can add funds with different payment methods based on your location, such as bank card, credit card, Google Pay, Apple Pay and etc. For a payment method to make an auto recharge, only credit cards and PayPal are accepted.

### 4. Customer Support

eztalks customer support team is available through email, at the address: [support@eztalks.com](mailto:support@eztalks.com).

The customer support team can be contacted at any time that you prefer, and the resolution is provided within 24 hours except on weekends.

### 5. Service Level Agreement Exceptions

#### Inevitable Accidents:

eztalks will not be held responsible for damages if it cannot fulfill the statements listed in this SLA due to unforeseeable circumstances (such as Acts of God or national emergencies).

#### eztalks Server Downtime:

Users will be notified of any downtime in eztalks services 24 days to 3 hours prior to the downtime, whenever possible.

eztalks is not liable for any failures of access circuits that are outside the control of eztalks, issues related to DNS and DNS propagation, or any internet outages that can hinder the user’s access to the eztalks network.

#### Errors on the User’s End:

eztalks is not liable if the user commits an error on their end, which includes omissions, custom scripts or codes, ignorance of guidelines, improper conduct, or using eztalks services in an unintended manner that breaches guidelines set by eztalks.
